I’m having trouble with a feature of the NamesCon Online mobile app or the desktop version or anything conference related in general. Who can help me?
You’ll find the NamesCon Online’s Information desk under the “Information” section of both the app and the desktop version. We’re available to chat or hop on a video call with you during the event’s main times. If you need assistance outside of our regular hours, e-mail us at firstname.lastname@example.org we’ll get back to you ASAP.
It looks like my app or desktop version are not synchronising my meetings and messages. What should I do?
If you are working with the desktop version of our platform, simply reload the page. You can sync the app by swiping down on the screen—a little sync wheel will appear for a few seconds, and then you’ll get a pop-up confirmation that the app is synched.
I’m having trouble figuring out what each section of the platform is for.
You’ll find a little green “?” button in the upper right corner of each section—just hit that button for a quick overview of what you can do!
I’m having tech problems. Can you help me troubleshoot?
Yes! You can visit the Information Desk, where you should find the help you need.
What kind of people will I meet?
CloudFest has grown to be the largest-scale event focused on the cloud, hosting and service provider industries. It draws people from all over the industry — from hardware and data center companies, to application developers and content creators. Whether you are a seasoned internet professional or someone who wants to get a start in the business, you will meet the people who have a passion for all that makes this amazing technology possible.
Which browsers are supported for this event?
We recommend to use Google Chrome, especially when you are meeting attendees in the Networking Lounge. The vast majority of functions also run smoothly on Safari. The one browser we definitely NOT recommend using is Netscape Navigator.
I'm having trouble connecting or watching the live stream.
As this is a live stream, a fast and stable internet connection is required. Also, please ensure your system firewall or VPN is disabled.
In which time zone is NamesCon Online running?
We have to admit it, running a global online event and working across different time zones is tricky. We did our best to make this easy for you: Our general event time zone is UTC. The event agenda lets you choose in which time zone you want the sessions to be displayed: either UTC or the time zone you entered when you signed up. Same goes for your personal meeting section. Just change between the time zones in the dropdown menu which is located on the upper right corner within these sections of the website. Be careful when you schedule a meeting with a fellow attendee, though: the slots which pop up in the scheduling window are UTC!
Just in case you need it, here’s a quick time zone cheat sheet:
Pacific (Los Angeles/Vancouver) = UTC -7 hours
Eastern (NYC/Boston) = UTC -4 hours
Central Europe (Paris/Cologne) = UTC +2 hours
India Standard (New Delhi/Mumbai) = UTC + 5 1/2 hours
Australian Eastern (Sydney/ Melbourne) = UTC +10 hours
For how long after NamesCon Online 2020 is over can I access the portal?
The portal will be open and most of its functions usable until the end of September 2020. Which means that you’ll be able to download business cards, chat with contacts you made and review a session for quite a while after the actual conference ends. There is one exception though: the Networking Lounge will only be available until September 12th!
Will the sessions be recorded and available to replay after the event?
Yes, sessions will be recorded and available on demand on the platform. The platform will stay accessible until the end of september for everyone.
How do I access my virtual NamesCon Online Swag Bag?
What’s a conference without swag? Grab your digital swag bag as part of your NamesCon Online experience. Featuring special offers from our partners, they’ll be ready until Sept 18 at this link: nc.events/swag
What is the Leaderboard function?
Well, what would life be without a little competition, right? Each activity on either the app or the desktop version is awarded with a certain number of points (check the Leaderboard and which activity is awarded with what amount of points through the Trophy icon on the upper right corner of the desktop version). You can collect points through activities both on the app and the desktop version. The actual Leaderboard and the listing of points is only available via desktop. So let the NamesCon Online 2020 games begin!
Networking with Fellow Attendees
It’s crowded in here … how do I meet the right people?
You can go to the Attendees section of the platform, and filter by speciality, interests, what you want to learn about, or whether or not it’s someone’s first time at NamesCon. (You can update your own info in your Profile, so that other attendees can connect with you more easily as well.)
How do I get in contact with an attendee?
You already found the person you want to connect with? Great – click on the profile pictures of your fellow attendees, NamesCon Online team members, or exhibitors, and their profile page will pop up. The green circle on the upper right side indicates if they are online or not. You can either chat with them right away or request a one-on-one video chat meeting. If you want to video chat with more than one attendee at the same time, head over to the Networking Lounge and grab a table to talk.
What do I need to know about one-on-one video chats?
You can request virtual one-on-one meetings with any attendee, team member or exhibitor. Users can choose to disable this function, but you still have the option to drop them a line in the text chat. Please be aware that the displayed possible meeting times are UTC, not your own time zone! Pending as well as approved meetings are displayed in your Meetings section. The system will remind you once your meeting time is close. Just hit the “Join Meeting” button in the meetings section and you’ll be promptly forwarded to the video chat.
My availability for virtual meetings is limited. How do I let other attendees know?
When you go to your Meetings section, you’ll see the ability to edit your meeting slots. You can use the little “X” on each time slot to mark them as unavailable, or choose to block off the entire day. You can use the same controls to make meeting slots available again if your situation changes.
What is the Networking Lounge and how do I use it?
In the Networking Lounge, you can interact with two or more fellow participants via video call. Simply open the Networking Lounge tab > allow access to Mic & Camera > Click on any chair > you’re in!
I’m a NamesCon first timer and don’t know anybody here - how do I meet people?
Well first of all welcome to the family! Check out the Social Wall and introduce yourself via its introduction function. The social wall in general is a great way to meet people, so check out your fellow attendees posts. And last but not least: don’t be shy and just start to talk to fellow attendees. There are plenty of options throughout the platform to find like-minded people who are all looking for a chance to network with you. In the end, that’s what we’re all here for: making connections.
How do I make sure that I can keep in contact with attendees?
You can go old-school and simply exchange contact info while you are chatting with somebody. You can “bookmark” people (click the little star symbol in the upper right corner of their profile in the desktop version or the flag symbol in the app) so that they appear in your “My Favorites” list within the general list of attendees. Most of our attendees will have their contact info in their profile, so make sure to check that out. Last but not least, the app (and only the app) has a business card function. Just hit the said button and request their business card. Once they approve the request, you can download their info to your device. Whatever contact info the attendee chose to share will be saved directly into your contacts.
How can I manage my Notifications?
You can turn off and on your notifications under your profile settings. Just go to your profile and select manage notifications to toggle them on or off.
How can I manage my Privacy settings?
You can manage your privacy settings under your profile. Just go to your profile and select edit profile. On the menu that appears, you can click on privacy and select your privacy preferences like
Opt out of chat messaging
Opt out of Meeting Requests
Hide profile from attendee list
Agenda and Sessions
Does the Agenda show sessions in my own time zone?
Yes, of course! At the top of each agenda block, you’ll see a control for setting everything to your own time zone. That way you aren’t doing math all day.
Can I add sessions to my Outlook or Google calendar?
Yes, and it’s easy! From the My Agenda page, just click the Calendar icon on the session you would like to add to your personal calendar.
The session I’m joining has Q&A. How do I submit my question?
Simply join the session > click on Q&A box > add your question > submit. That’s it! Once your question has been received, the moderator will take it from there.
I’m trying to join a session but don’t see the “Join Session” link.
You will see the Join Session button when you go to the agenda. The button will get activated automatically on the scheduled session start time.
If a session is streaming through a third-party app, do I need to download anything additional prior to the conference?
No, as an attendee you can watch the live stream on the event page itself through your browser or the Namescon mobile app. These will be your portals into the world of NamesCon Online.
Can I watch sessions later?
Recordings of each session will be available through the agenda itself. You can simply click on the Watch Session button and enjoy the recorded session.
A virtual exhibition - how does that work?
Very easy, actually! Check out our partners’ virtual booths under the Exhibitors/Partners section of both the desktop and the app versions of NamesCon Online 2020. Take your time to check out their portfolio and services. Interested to get in touch with them to discuss a business venture? Don’t be shy, that’s what they are here for! You can meet them via video chat, you can chat with them via text, or share your contact information and have them get back to you. You see who is available to chat at the bottom of the page – happy connecting!
NamesCon Online App
How do I download the Namecon Mobile App and log in?
Click on the links below to download the app. You can then log in with the email address you used to register for the event: the platform will send a one-time login code to that address.
Both! The sessions are best enjoyed on your laptop via Chrome and with a high-speed internet connection. Exploring the platform’s functions and creating your initial meeting schedule might be easier using the desktop version. Downloading the app will take you a couple of minutes, so why don’t you just go ahead and do it? You’ll receive meeting requests, reminders for sessions and other valuable information in real time on your phone, so you won’t miss anything.
How do request fellow attendees Business Cards?
The App, and ONLY the app, has the very handy function to request business cards from fellow participants. Simply click the “Business Card” button in their profile within the app. A request will be triggered immediately. You see both pending and accepted requests within the “requested” tab in the Business Card section within the app. Just click on the save button and the contact will be saved to your contacts on your device. The following info will be shared when you accept a Business Card request: name, designation, organisation, Email ID. Please note, that you can change name, designation and organisation within your profile settings. The Email ID will always be the e-mail you used to sign up for the conference.
Is there a difference between the app and the desktop version of NamesCon Online 2020?
For the most part, the app and the desktop version are very much the same. Think of the app as the pocket version of our conference. The navigation is slightly different because, well, the orientation of the displays are different. We’re sure you’ll get the hang on both formats rather quickly. There is one function which is available exclusively on the app though: exchanging virtual business cards. If you’re looking for that feature on the desktop app, don’t waste your time, you won’t find it. Read more about the Business Card function under the topic “How do I make sure that I can keep in contact with attendees?”.
Let’s Get Social
A Social Wall - what is that?
Our Social Wall section is our own little social media network created just for the NamesCon Online 2020. Make sure to stop by and say hello to your fellow attendees. Share a picture of how you enjoy NamesCon Online from the safe space of your home or wherever you choose to participate from. Or maybe you share your best after-hours drink with the community – whatever is on your mind, let your fellow attendees know. It’s the place to get together and have fun, so let’s use it!
Can I post about the conference on social media? And is there a place to see what other attendees are saying?
Yes, there are plenty of ways and we encourage it! First of all, we have a social wall in the event platform itself, where you can interact with fellow participants and post pictures or videos. Make sure to follow our NamesCon social feeds at Facebook, Instagram and Twitter to be up to date what’s going on – our handle is @namescon. If you’re posting on your own social feeds about your NamesCon experience make sure to use the hashtag #NamesConOnline! Last but not least: the app features a Tweet Wall which is accessible via the Social Media tab in the side navigation.
NamesCon Online Domain Auction
Do I need a separate registration to bid?
Yes, you need an active auction membership to bid, which you can set up with the link below. If you do not already have an active membership you can get a free one using this limited time promo code: NC2020GDA
It’s pretty easy. Bidding takes place on GoDaddy’s auction platform:
You can also bid from the GoDaddy Investor app on your smartphone if you are already bidding or watching the domain from the website. You can also search and bid on individual domains right from the app.